Human Hire
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HumanHire is partnering with a fast-growing, medium-sized medical products manufacturer to hire a Technical Support Representative. This is a full-time, in-office role ideal for someone with at least 5 years of customer service experience—especially in technical support or handling product returns. The ideal candidate is upbeat, organized, and thrives in a supportive, people-first environment.
Job Responsibilities:
• Troubleshoot and resolve technical product issues with customers
• Respond to inbound calls and process returns through company software
• Follow up to ensure returns are completed accurately and on time
• Take full ownership of return processes from start to finish
• Maintain a high level of product and technical knowledge
• Deliver an exceptional customer experience with a “can-do” attitude
Requirements:
• Minimum 5 years of customer service experience
• Strong communication and follow-up skills
• Ability to manage and resolve issues independently
• Comfort working in a collaborative, small team setting
Preferred Skills:
• Experience supporting medical or technical products
• Familiarity with CRM or returns processing systems
• Prior experience in a manufacturing or healthcare setting
Technical Support
590 Franklin Ave Mt. Vernon, NY 10550 US
Posted: 05/20/2025
2025-05-20
2025-07-20
Employment Type:
Direct Hire
Job Number: 10157
Job Description
HumanHire is partnering with a fast-growing, medium-sized medical products manufacturer to hire a Technical Support Representative. This is a full-time, in-office role ideal for someone with at least 5 years of customer service experience—especially in technical support or handling product returns. The ideal candidate is upbeat, organized, and thrives in a supportive, people-first environment.
Job Responsibilities:
• Troubleshoot and resolve technical product issues with customers
• Respond to inbound calls and process returns through company software
• Follow up to ensure returns are completed accurately and on time
• Take full ownership of return processes from start to finish
• Maintain a high level of product and technical knowledge
• Deliver an exceptional customer experience with a “can-do” attitude
Requirements:
• Minimum 5 years of customer service experience
• Strong communication and follow-up skills
• Ability to manage and resolve issues independently
• Comfort working in a collaborative, small team setting
Preferred Skills:
• Experience supporting medical or technical products
• Familiarity with CRM or returns processing systems
• Prior experience in a manufacturing or healthcare setting