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General Manager of Terminal Services

Oakland, CA 94607

Posted: 01/23/2026 Employment Type: Direct Hire Job Category: Engineering Job Number: 13128

Job Description

General Manager of Terminal Services-Redwood City, CA Job Summary
The General Manager of Terminal Services is responsible for overseeing terminal operations and maintaining strong customer relationships by understanding customer needs, contract terms, and operational requirements. This role leads a union workforce performing stevedoring and terminal cargo activities, with a primary focus on Safety, Customer Service, Production, and Labor Relations.

This position supports a 24/7 terminal operation, including rotating shifts, nights, weekends, and holidays.
Key Responsibilities

  • Direct and evaluate the performance of clerks, chief clerks, foremen, and all assigned personnel

  • Develop, implement, and enforce safety policies and procedures

  • Actively monitor and manage operational safety to ensure a safe work environment

  • Identify training and development needs for staff

  • Plan and assign workforce needs for each shift

  • Implement daily operational changes to improve efficiency and quality

  • Reassign labor based on operational requirements

  • Manage inventory control and ordering processes

  • Select, manage, and evaluate labor and supervisory staff

  • Ensure work directives are properly documented and communicated

  • Engage in the interactive process regarding reasonable accommodations

  • Participate in interviews and make hiring recommendations

  • Administer and comply with collective bargaining agreements (CBA)

  • Maintain positive labor relations with union officials and employees

  • Issue disciplinary actions, warnings, and employer complaints as necessary

  • Manage workers’ compensation procedures

  • Provide daily updates to senior leadership regarding safety, customer service, production, and labor relations

  • Ensure accurate and timely payroll processing

  • Perform additional duties and special projects as assigned
Qualifications & Requirements

  • Bachelor’s degree in Marine Transportation, Logistics Management, Mechanical Engineering, Electrical Engineering, or equivalent experience

  • Minimum of 5 years of supervisory experience, preferably in maintenance, repair, or union environments

  • Valid driver’s license

  • Valid TWIC card
Knowledge, Skills & Abilities

  • Strong leadership and team management skills

  • In-depth knowledge of safety regulations and enforcement practices

  • Excellent organizational and time-management skills

  • Ability to work effectively in a fast-paced environment

  • Strong analytical and problem-solving skills

  • Ability to accept and apply constructive feedback

  • Excellent verbal and written communication skills

  • Strong interpersonal and customer-service skills

  • Proficiency in basic mathematics

  • Solid technical knowledge related to maintenance and repair operations
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Explore exciting job opportunities in the vibrant area around Oakland, California! Known for its eclectic mix of cultures, thriving arts scene, and stunning views of the San Francisco Bay, Oakland offers a unique blend of urban energy and natural beauty. Home to landmarks like Jack London Square and the Oakland Museum of California, as well as renowned eateries serving up delicious cuisine from around the world, this region is a melting pot of creativity and innovation. With professional sports teams like the Golden State Warriors and the Oakland Athletics, plus an array of theaters, parks, and recreation areas like Redwood Regional Park, job seekers in Oakland can enjoy a dynamic work-life balance unlike anywhere else. Embrace the charm and endless possibilities that Oakland has to offer - your next career opportunity awaits!