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We are seeking an experienced call center professional to join our client’s team in their customer service department.
As a Call Center Supervisor, you will play a key role in ensuring the efficient and effective operation of our client’s call center, providing leadership to a team of customer service representatives.
What's in it for you:
Responsibilities:
Qualifications:
If interested, please apply to this posting with your resume and if qualified, a recruiter will be in contact within 48 hours. Thanks!
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Contact Center Supervisor
333 Westchester Ave White Plains, NY 10604 US
Posted: 05/06/2024
2024-05-06
2024-07-31
Employment Type:
Contract To Hire
Job Category: Administrative/Support
Job Number: 9361
Job Description
We are seeking an experienced call center professional to join our client’s team in their customer service department.
As a Call Center Supervisor, you will play a key role in ensuring the efficient and effective operation of our client’s call center, providing leadership to a team of customer service representatives.
What's in it for you:
- Pay:Â $60,000 - $65,000/yr
- Schedule:Â Monday - Thursday 8AM-4:30PM, 9:30AM-6PM, or 11:30AM-8PM on a rotating basis, Friday 9:30AM-6PM, 1 Saturday per month 9AM-2PM
- Environment:Â Lively workplace with team-building events!
Responsibilities:
- Supervise and manage a team of call center agents.
- Provide guidance, coaching, and mentorship to team members to improve performance and achieve goals.
- Monitor individual and team performance using key performance indicators (KPIs) such as call volume, average handle time, first call resolution, and customer satisfaction scores.
- Develop and deliver training programs for new hires as well as ongoing training for existing team members.
- Conduct quality monitoring and evaluations of calls to assess agent performance and adherence to scripts and procedures.
- Provide feedback and coaching to agents based on quality evaluations to improve customer interactions.
- Coordinate schedules, breaks, and time off requests for call center agents.
- Generate and analyze reports on call center performance metrics, trends, and key insights.
Qualifications:
- Experience in a call center environment, ideally 1-2 years in a team lead/supervisory role
- Familiarity with KPI's & quality assurance
- High school diploma, Associates/Bachelors degree preferred
If interested, please apply to this posting with your resume and if qualified, a recruiter will be in contact within 48 hours. Thanks!
Â
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516-303-7700
200 Broadhollow Road
Suite 400
Melville, NY 11747