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Call Center Supervisor

White Plains, NY 10604

Posted: 11/17/2023 Employment Type: Direct Hire Job Category: Customer Service Representative/Call Center Job Number: 9037

Job Description

We are seeking an experienced call center professional to join our client’s team in their customer service department.

The ideal candidate will have a strong background in the insurance industry, with a specific focus on retirement products and services. As a Call Center Team Lead, you will play a key role in ensuring the efficient and effective operation of our client’s call center, providing leadership to a team of customer service representatives.

What's in it for you:
  • Salary: $55,000-60,000/year
  • Schedule: Monday - Friday 11:30am – 8pm (1 Saturday shift per month, 9am – 2pm)
  • Environment: Lively workplace with team building events!
  • Provide leadership and guidance to a team of customer service representatives within the Retirement Department.
  • Conduct regular team meetings to communicate goals, updates, and best practices.
  • Foster a positive and collaborative team environment, promoting a culture of continuous improvement.
  • Oversee the training of new team members, ensuring a thorough understanding of retirement products, policies, and procedures.
  • Conduct ongoing coaching and development sessions to enhance the skills and knowledge of the team.
  • Monitor and evaluate calls to ensure adherence to company policies, regulatory requirements, and high-quality customer service standards.
  • Provide constructive feedback and implement improvement plans as needed.
  • Address and resolve customer escalations, demonstrating a commitment to customer satisfaction and issue resolution.

  • Experience in a call center environment, ideally 1-2 years in a senior-level/team lead role
  • Knowledge of healthcare/retirement plans is a plus
  • High school diploma
If interested, please apply to this posting with your resume and if qualified, a recruiter will be in contact within 48 hours. Thanks!

If this is not the ideal position for you but you are still interested in hearing about what other job opportunities are available in your area please visit!

HumanHire is a national executive search and staffing firm who with a leadership team that has over 50 years of experience as trusted industry professionals specializing in direct hire, temp to hire, temporary and payrolling services. We have cultivated long-lasting relationships and utilize them to connect our candidates and clients in several industries and job functions:
  • Human Resources
  • Customer Service
  • Administration
  • Finance & Accounting
  • Operations
  • Executive Search
  • Non-Clinical Healthcare
  • Information Technologies
  • Supply Chain & Logistics
  • Legal
  • Real Estate
  • Sales & Marketing
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