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Patient Engagement Representative – Healthcare Call Center
Location: Roslyn Heights, NY
Pay Rate: $22/hr (or $24/hr for bilingual Spanish-speaking candidates)
Schedule: Monday–Friday, 12 PM – 8 PM
We’re hiring Patient Engagement Representatives to join a fast-growing healthcare group focused on proactive patient outreach. This is an outbound call role centered on reengaging former patients, educating them on available services, and encouraging follow-up care. It blends customer service with light sales — ideal for candidates who enjoy making an impact through meaningful conversations.
Key Responsibilities:
What We're Looking For:
About the Opportunity:
This role is not passive or purely administrative. It requires confidence, empathy, and the ability to guide patients toward taking the next step in their care. If you're someone who enjoys helping others while also meeting measurable goals, this is a great fit.
Patient Engagement Representative
125 Mineola Ave Ste 200 Roslyn Heights, NY 11577 US
Posted: 11/13/2025
2025-11-13
2026-01-03
Employment Type:
Contract To Hire
Job Category: Customer Service
Job Number: 12625
Pay Rate: 24.00
Job Description
Patient Engagement Representative – Healthcare Call Center
Location: Roslyn Heights, NY
Pay Rate: $22/hr (or $24/hr for bilingual Spanish-speaking candidates)
Schedule: Monday–Friday, 12 PM – 8 PM
We’re hiring Patient Engagement Representatives to join a fast-growing healthcare group focused on proactive patient outreach. This is an outbound call role centered on reengaging former patients, educating them on available services, and encouraging follow-up care. It blends customer service with light sales — ideal for candidates who enjoy making an impact through meaningful conversations.
Key Responsibilities:
-
Make high volume outbound calls daily to patients as part of an outreach campaign
-
Send texts and emails to reconnect with patients
-
Schedule consultations, procedures, and testing
-
Accurately document interactions and outcomes in the EMR system
-
Perform general administrative tasks as needed
What We're Looking For:
-
Minimum 5 years of customer service experience
-
Comfort with high-volume outbound calling and patient-facing communication
-
Sales experience and/or healthcare background preferred
-
Bilingual (Spanish/English) strongly preferred and compensated at a higher rate
-
Willingness to work non-traditional hours (afternoons and some weekends)
About the Opportunity:
This role is not passive or purely administrative. It requires confidence, empathy, and the ability to guide patients toward taking the next step in their care. If you're someone who enjoys helping others while also meeting measurable goals, this is a great fit.
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Discover exciting job opportunities in and around Roslyn Heights, New York! This charming Long Island village offers a perfect blend of suburban tranquility and urban opportunities. With its proximity to New York City, Roslyn Heights provides access to a vibrant job market and a thriving cultural scene. Explore career options while enjoying the beautiful Planting Fields Arboretum or catch a show at the Landmark on Main Street. Indulge in local cuisine at Mary's Pizza & Pasta or explore nearby attractions like the Old Westbury Gardens. Join us in embracing the unique allure and promising future this area has to offer - let's find your dream job together!